complaints
H
Always happy to engage
We are committed to providing the highest level of service and support to customers but recognise that from time-to-time issues may arise where our service may not have met the required standard. If you wish to make a formal complaint, you can forward your complaint to us by phone or in writing, or by email, using the contact details below.
Write to us
Ask Acorn
St Augustine Street
Galway H91 PN80
Ask Acorn has an in-place a complaints procedure for managing complaints.
A copy of our complaints procedures is available by clicking here.
We will acknowledge your formal complaint in writing within 5 business days of receipt and we will fully investigate it. The complainant will receive an update on the progress of the complaint at intervals of not greater than 20 business days starting from the date on which the complaint is made. On completion of our investigation, we will provide you with a written report of the outcome. If you are still dissatisfied with our handling of or our response to your complaint, you are entitled to refer the matter to the Financial Services and Pensions Ombudsman (FSPO), Lincoln House, Lincoln Place, Dublin 2, D02 VH29.
