Home insurance

All very straightforward

At Ask Acorn, we aim to give you all the help you need to make a claim, easily and promptly.

To help ensure that this happens, you should report your claim as soon as possible after an incident. Either contact us or report it directly to your insurance company.

And remember, we are always available with advice and support if you ever need it when you make a claim.

Important to know

• Before you make a claim – whether due to fire, flood or burglary – you should always remember to keep yourself and your family safe from any risk.
• If you need to make emergency repairs following a break-in, such as arranging to make your property safe or calling a plumber to stop a leak, then do so.
• In the event of water ingress to your property, move soft furnishings to higher ground if you are able to do so.
• Always try to take photos of any damage, either on your mobile phone or camera (only when safe to do so).
• You should contact our customer service team before arranging any building works to repair your property. Additionally, never throw any damaged property away until your insurer has had the chance to look at it. The loss adjusters assessing your claim will need to do this before it can be finalized.
• And finally, remember not to get rid of any paperwork, as you may need this to support your insurance claims.