Do I need to specify what I am using the van for?

Yes – your insurer will not be liable for any injury, loss or damage while your vehicle is being used for any purpose not covered by the certificate of motor insurance.

If you claim for accidental damage to your van, you have to pay the first portion of any claim. The amount you pay is called an excess. Please check your policy schedule to find out the amount of your excess.

Am I covered to pull a trailer?

This cover can only be provided if the insured vehicle meets the licencing requirements and towing law requirements needed to tow a trailer. Third party trailer cover operates when the trailer is attached, or detached provided it remains in the policyholder’s care, custody and control at all times.

Am I covered if I leave my keys in the ignition and my van is stolen?

No. Loss or damage caused by theft or attempted theft if the keys (or keyless entry system) are left unsecured or left in or on an unattended van is not covered.

How do I make a van insurance claim?

The easiest way is to ring us on 0818 800 222 . We will handle everything and try to make things as smooth as possible.

What if someone wants to claim off me?

Contact us and we will handle everything. Do not reply to any correspondence – instead, pass it on to us.

How can I make a complaint?

We are always grateful for feedback and are dedicated to ensuring our customers are satisfied with the service they receive. Please contact our customer care team and we will be happy to resolve any issues.