Van insurance

Van insurance

All the answers

Our job is to make everything easier for you when it comes to van insurance. So check out these frequently asked questions to learn more about finding the cover that’s right for you and your commercial vehicle’s specific needs:

• Are you still regulated by the Central Bank of Ireland?

  Yes, Ask Acorn is the trading name of Acorn Brokerage Limited which is regulated by the Central Bank of Ireland. 

• How can I talk to a financial advisor?

  Just call us on 0818 800 822 or email customercare@askacorn.ie and we’ll put you in touch with a local Ask Acorn financial advisor who will help you make a plan aimed at securing your financial future.

• Are you still an Irish company?

  Yes, we’re proud to say that Ask Acorn is a 100% Irish-owned company, headquartered in Galway with a nationwide network of financial advisors.

• Do I need to update my direct debit or personal information?

  No, you don’t have to do anything, unless there’s been a change that might affect your cover – for example, if you have moved house. Rest assured, your existing direct debit(s) will continues to operate as normal and all the information we have about you will remain secure. 

• What happens when it’s time to renew my insurance cover?

  Don’t worry – we’ll let you know in plenty of time that your renewal date is approaching. We’ll also send you a quote for continuing the same level of cover for the next twelve months. Of course, it’s entirely your decision whether you renew with Ask Acorn – but you can be sure that we’ve looked for the best quote from trusted insurers in Ireland.  

• Do I need to specify what I am using the van for?

  Yes – your insurer will not be liable for any injury, loss or damage while your vehicle is being used for any purpose not covered by the certificate of motor insurance.

• What’s an excess?

  If you claim for accidental damage to your van, you have to pay the first portion of any claim. The amount you pay is called an excess. Please check your policy schedule to find out the amount of your excess.

• Am I covered to pull a trailer?

  This cover can only be provided if the insured vehicle meets the licencing requirements and towing law requirements needed to tow a trailer. Third party trailer cover operates when the trailer is attached, or detached provided it remains in the policyholder’s care, custody and control at all times.

• Am I covered if I leave my keys in the ignition and my van is stolen?

  No. Loss or damage caused by theft or attempted theft if the keys (or keyless entry system) are left unsecured or left in or on an unattended van is not covered.

• How do I make a van insurance claim?

  The easiest way is to ring us on 0818 800 222. We will handle everything and try to make things as smooth as possible.

• What if someone wants to claim off me?

  Contact us and we will handle everything. Do not reply to any correspondence – instead, pass it on to us.

• How can I make a complaint?

  We are always grateful for feedback and are dedicated to ensuring our customers are satisfied with the service they receive. Please contact our customer care team and we will be happy to resolve any issues.