consumers in vulnerable circumstances
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What We Mean by ‘Vulnerability’
We know that anyone can experience vulnerability at any stage of life. Your circumstances, health, finances, or personal situation may sometimes make it harder to engage with financial products or services. When this happens, we are here to support you.
Supporting Customers Who May Need Extra Help
A customer may be vulnerable if their ability to make decisions, understand information, or manage their financial needs is affected by factors such as:
- Physical or mental health conditions
- Hearing, visual or speech impairments
- Reduced understanding of financial or insurance information
- Major life events (for example: bereavement, illness, job loss, or relationship breakdown)
- Financial difficulty or stress
- Language barriers or communication difficulties
- Age-related factors
- These circumstances may be temporary, long-term, or permanent. You do not need to share personal details unless you wish to.
How to Let Us Know
If you would benefit from extra help, or if your circumstances change at any time, please contact us. You only need to tell us what you feel comfortable sharing. Anything you disclose will be handled sensitively and in line with data protection laws.
Write to us
Ask Acorn
St Augustine Street
Galway H91 PN80
